Log a Repair

All Repairs except emergency repairs can be logged on this page by filling out the below form.

Emergency Repairs

To report emergency out-of-hours repairs contact the Helpline (048) 90421010
The Helpline opening hours are: Monday – Friday 6pm-8am and Friday 6pm-Monday 8am, every day of the year.
The Helpline is for real emergencies which, left unattended until the offices open, are likely to cause possible injury or serious danger to health.

Please note emergency call-out criteria as follows only:

  • Complete loss of heating in adverse weather conditions
  • Complete loss of hot and cold water
  • Complete loss of electrics if it’s an individual issue and not a problem in the area

Routine Repairs

We will respond to your request and undertake the repair within 28 days unless you are advised of planned work to be undertaken outside of this timescale. Planned work will be completed under a planned maintenance programme.

If your repair has been confirmed to you and the target response time has expired, then you should contact your Housing Services Co-ordinator and let them know.