Employment Vacancies

COME WORK WITH US IN TÚATH HOUSING

Túath Housing is the fastest growing and most innovative housing association in Ireland. It’s national procurement and acquisition strategy has secured over 500 social homes so far in 2017.We have ambitious plans to develop some 2,000 new social homes to reach our target of 5,000 homes by end 2020.

What Túath Offers : New Career & New Move

Join the  Housing  Team within Túath. Our employees benefit from a great working environment, a supportive management team and an attractive benefits package:

• Generous Training Budget
• Flexible Working Hours
• City Centre Location
• Employer Contributory Pension Scheme
• Mileage Allowance
• Generous 24 days Annual Leave (excluding public and bank holidays).

Please check our website for future updates and vacancies .

Email hr@tuathhousing.ie if interested in any particular career and we look forward to hearing from you.

 

POSITION :    HOUSING SERVICES CO-ORDINATOR – DUBLIN  ( REF HSCO/002)

CONTRACT :  PERMANENT 37 HOURS PER WEEK

SALARY :       €37,298 – €53,299 PER ANNUM

JOB SUMMARY: The ideal candidate will deal with all aspects of Housing Management and customer care for residents. Provide a responsive, quality and efficient service to residents. The Housing Services department delivers core front line services around the country including voids and lettings; rent collection and arrears management; tenancy management; estates and facilities services; and community and estate development.

Minimum Experience and qualifications:

• At least 2 years’ experience in a housing management environment OR
• A relevant qualification in social housing management plus 1 years’ experience in a housing management environment
• Eligibility to obtain a property services(PSRA) licence
• Experience of core housing management tasks (allocations, resident’s associations, rent collection, repairs, tenancy management)
• Experience of working with the public in a customer oriented environment
• Full, clean driving licence and daily use of car.

 

If you would like to be considered, please submit your CV and quote the job reference to hr@tuathhousing.ie or to our offices at

Túath Association, 33 Leeson Street Lower, Dublin 2.

The closing date for all vacancies listed is 20th October 2017 at 4.30pm

JOB SUMMARY:                     

 

To deal with all aspects of Housing Management and customer care for residents. To provide a responsive, quality and efficient service to residents.

 

KEY RESPONSIBILITIES: Housing Management

1. To manage up to 300 properties under the direction of the Housing Services Manager.
2. To deal promptly and effectively with Anti-Social Behaviour issues and breach of tenancies, including preparation of disputes to the Residential Tenancies Board.
3. To allocate and let properties and to assess transfer requests.
4. To deal with all the aspects of empty properties in order to quickly re-let them.
5. To identify and process repairs including, ordering, monitoring and checking work and processing invoices.
6. To liaise with tenants, residents and consultants regarding design and improvement proposals, including the programming of the work.
7. To attend and minute site meetings, residents meetings, public meetings and other meetings.
8. To facilitate and deliver accompanied property viewings.
9. To undertake pre-tenancy and post-tenancy training courses.
10. To gather information for Insurance Claims and attend court on behalf of the Association if required.
11. To liaise with Local Authorities and developers in relation to handovers and to complete pre and post handover administrative tasks.
12. To answer telephone calls and letters promptly, deal with enquiries and attend Advice Centres or day surges as required.
13. To advise tenants with regard to their rent and service charges and possible welfare entitlements.
14. To ensure income returns and proof of incomes are promptly submitted by tenants.
15. To collect rent and service charges by way of standard procedure.
16.  To maximise rent collection and to control arrears.
17.  To instigate legal action for the non-payment of rent.
18.  To work with residents and community groups to encourage participation and involvement and community integration.
19. To attend meetings including management company meetings, AGMs and EGMs and sit as a representative on management company board as required
20. To regularly visit schemes or estates and to note and record any repairs or defects.
21. To quickly and efficiently remedy any estate problems.

 

Health and Safety

1. To conduct all activities in a manner, which is safe to yourself and others. To be aware and act in accordance with the Association’s Health and Safety Policy.

General

1. To contribute to the effective delivery of Quality Customer Orientated Service through the formulation, review and proper implementation of policies and procedures.
2. To adhere to requirements of Service Level Agreements in the delivery of a quality management service.
3. To participate on forums/working groups/committees as required.
4. To maintain accurate and up to date files for each property in the management area.
5. To produce a monthly report on all housing management issues and key performance statistics for the area.
6. To undertake other occasional duties which are consistent with the responsibilities of the post including very occasional evening or weekend work.

 

Túath reserves the right to enhance these criteria, in line with the employee specification, to facilitate short-listing

 

HOUSING SERVICES CO-ORDINATOR

EMPLOYEE SPECIFICATION

 

	Attributes	Criteria	Rank
1	Education and Training Attainments	At least 2 years’ experience in a housing management environment   or   A relevant qualification in social housing management plus 1 years’ experience in a housing management environment   And   Eligibility to obtain a property services(PSRA) licence	Essential         Essential           Essential
2	Relevant Experience	Experience of core housing management tasks (allocations, residents associations, rent collection, repairs, tenancy management)   Experience of working with the public in a customer oriented environment   Experience of community work	Essential       Essential     Desirable
3	Knowledge and Skills	Computer literacy with experience that includes word-processing, spreadsheets, presentation packages, e-mail, electronic schedulers and internet.   Ability to work with accuracy and attention to detail	Essential       Essential
4	Special Aptitudes	Possess good verbal and written communication skills, have the ability to compose letters, memos and reports   Ability to be self-motivated and work on own initiative and also be part of a team   The ability to handle sensitive and confidential information   The ability to deal with problems/enquires in a diplomatic and sensitive manner   A high level of organisational skills and the ability to prioritise workload and meet deadlines   Possess commitment to deliver a high quality customer focused service	Essential     Essential     Essential   Essential     Essential     Essential
5	Additional Factors	Willingness to work outside normal office hours on occasions   Full, clean driving licence and daily use of car.  Where prevented from this due to a disability the candidate must be able to demonstrate how they will meet the mobility requirements of the post	Essential     Essential

If you would like to be considered, please submit your CV and quote the job reference to hr@tuathhousing.ie or to our offices at

Túath Association, 33 Leeson Street Lower, Dublin 2.

The closing date for all vacancies listed is 20th October 2017 at 4.30pm