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Covid-19 Update

Covid-19 Update

January 2021

Covid-19 Update

Following Government guidelines, our offices will be closed to the public until further notice to ensure the health and safety of tenants, staff, contractors and all stakeholders.

While our offices will be closed for the duration of the lockdown, our staff are still working to provide vital services and resources for tenants.

We would also like to advise tenants that if they have had a reduction in income or have problems with paying their rent they should not hesitate to contact us.

Emergency Repairs

Please note we will be providing emergency repairs only (eg; leak, fire, loss of heat or water) during this period. If you have any such issues please get in touch with your local Tuath Office

For emergency’s outside of normal office hours please call the below number:

Emergency Out Of Hours Phone Number: (048) 90421010

When calling please leave the following details:

Contact details
Details of emergency

Supports during the Covid-19 Crisis

If you are looking for help or advice for yourself or a family member during the Covid-19 pandemic the following phone numbers, email addresses and websites may help you to find the support you need.

Health Service Executive Infoline

Contact the HSE infoline from 8am to 8pm, Monday to Saturday.
Callsave 1850 24 1850 or 041 6850300
Email infoline1@hse.ie

Local Community Response Forum

Local assistance with:

– Shopping for food, fuel and other essentials

– Transport to medical appointments

– Delivery of hot meals

– Collection of prescribed medicines

The national number is 0818 222 024. This number is available from 8am to 8pm, Monday to Sunday. You can get the full list of local Community Response Forum numbers here.

Support for older people

ALONE Coronavirus support line 0818 222 024

Senior Helpline 1800 80 45 91

Support for young people, their parents and guardians

Jigsaw Mental health information for young people, their parents and guardians, and those who work with young people.

Freephone 1800 544729 from 1pm to 5pm Monday to Friday.
Text CALL ME to 086 180 3880 with your preferred day and time for a call.
help@jigsaw.ie – replies 9am to 5pm Monday to Friday


Parent Support Line Freephone 1800 910 123 from 10am to 2pm Monday to Friday.


Ireland’s 24-hour national listening service for young people up to the age of 18.
Freephone 1800 666 666 any time.
Text 50101 from 10am to 4pm every day.
Chat online at childline.ie anytime

Support for ethnic minorities and new communities

National Traveller Covid-19 Helpline

Phone or text 083 100 6300. This is a new helpline to deal with Coronavirus (Covid-19) queries for Travellers. This has been organised by the Traveller organisations in the Midlands with the support of the HSE Midlands Traveller Health Unit.

Exchange House Ireland National Traveller Mental Health Service

Telephone and online services and supports are available while face-to-face and group services have stopped. Call 01 8721094 and press 1 from 9am to 5pm every day
Visit exchangehouse.ie

Traveller Counselling Service

Online counselling to members of the Traveller community who need support during this time.
Visit travellercounselling.ie

Roma Helpline

Phone 087 126 4606. Information available in English or Romanes/Romanian Mon to Sun, 9am – 9pm


Cairde provides Health Information, Advocacy and Support to people from the continent of Africa; Eastern Europe and the Baltic states, who are living in Dublin. They provide information in English, Chinese, Arabic, Polish, Russian and French.

Call: 01 855 2111, 01 8020785. Email: info@cairde.ie

Migrant Rights Centre

Phone 01- 8897570 or email info@mrci.ie Monday to Friday from 10am to 1pm and 2pm to 4pm.

New Communities Partnership (NCP)

NCP an independent national network of more than 150 immigrant-led groups comprising 65 nationalities with offices in Dublin and Cork with outreach to other cities. Phone 01 8727842 or email info@newcommunities.ie Monday to Friday from 9am to 5pm.

Support for people with disabilities and Carers

Inclusion Ireland

Covid 19 support line 0818 559891 (10am – 3pm Monday to Friday)

Email: covid19support@inclusionireland.ie

Family Carers Ireland

Family Carers Ireland offers a confidential, friendly and supportive Careline. Freephone 1800 24 07 24. Monday to Friday – 9am – 8.00pm, Saturday – 10.00am – 12 noon.

Mental Health Services


If you are in distress or struggling to cope: Free-phone 116 123 (any time, day or night)

Email jo@samaritans.ie (for a response within 24 hours)

Pieta House

If you are suicidal or engaging in self-harm:

Free-phone 1800 247 247 (any time, day or night)

Text HELP to 51444 (standard rates apply)


If you need support with your own mood or the mood of a friend or family member:

Free-phone 1800 80 48 48 (from 10am to 10pm daily).

Email supportmail@aware.ie for a response within 24 hours.

Crisis Text Line Ireland

If you need confidential messaging support at any time, day or night:

Text TALK to 086 1800 280 (standard rates may apply).


Support for people living in private rented, local authority and housing association accommodation with a diagnosis of mental ill health. Call 01 6718444

The HSE has a full list of online, phone and text mental health services.

Domestic abuse

Safe Ireland has a list of local helplines


Emergency help number 01 8662015. Advice and helpline 087 9525217

Women’s Aid

24 hour helpline 1800 341 900.

Men’s Aid Ireland – 01 554 3811

Homeless Services

Focus Ireland

Placement services (Dublin) 1800 707 707

Housing First Service

01 872 0185 Monday – Friday from 7am to 1am, Saturday – Sunday from 4pm to 1am
Email: info@dublinoutreach.ie

Simon Community

Provides homeless supports regionally, see the list of regional offices

Supports for tenants


Threshold is a frontline advice and advocacy service for people with housing problems and people at risk of homelessness. Their helpline is 1800 454 454 9am-9pm Monday-Friday

Residential Tenancies Board (RTB)

The RTB provides a Dispute Resolution Process with a number of options for landlords and tenants to resolve disputes. Lo-call on 0818 30 30 37 or 01-702 8100, 9am-5pm.

Income support

Income Support Helpline for COVID-19

This helpline provides information on available income supports for people impacted by COVID-19. Run by the Department of Employment Affairs and Social Protection (DEASP) Call 1890 800 024

COVID-19 Pandemic Unemployment Payment

For employees and self-employed people who have lost all their employment due to Covid-19.

Short Term Work Support

This is a form of Jobseeker’s Benefit and is an income support payment if you have been temporarily placed on a shorter working week.

Illness Benefit for COVID-19 absences

This benefit payment is for workers told to self-isolate by a doctor or the HSE due to being a possible source of infection or having been diagnosed with COVID-19 (Coronavirus) by a doctor.